Local Warranty, Service and Support
Each product notes the specific warranty. All products sold by CamerasDirect are covered by an Australian Warranty. In some cases Cameras Direct offers you the choice of an item that is imported by us or by another importer (often referred to as official) It is important for you to understand that no warranty who is the ultimate warranter that CamerasDirect is more than happy to manage a warranty claim for you. The warranty is by law the same. The warranty itself is a "Manufacturers faults, defects, parts and labour warranty". This means that any fault that is deemed to be due to manufacturing will be covered by the warranty for any parts and labor required to fix it. In some cases when the cost of repair outweighs that of a replacement, a suitable replacement product may be offered.
How Does It Work?
Simply, products still under the first year CamerasDirect warranty are sent back to CamerasDirect for processing under warranty. We ONLY use local authorised repairers and we manage the repair for you.
Note: Some products have a 2 year or even 3 year warranty, check product page for details. Please note some items may have less than 12 month warranty, this will be stated in the product description. CamerasDirect branded products have a 6 month warranty, except for when the items have a price of less than $10, when it becomes a 3 month warranty.
Should you have a warranty claim, please contact our Warranty Department on 1300 727 056.
Please send us an email if we are not available on the phones. We will reply as quickly as possible to your enquiry.
Our customers receive honest accurate and truthful advice on warranties and products. We are all photographers and have been in business since 2003. In this time we have processed over 1,000 warranties here in Australia. Check out our testimonials or contact us for more information.
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