Warranty
Warranty
Australian Warranty
Local Warranty, Service and Support
All products sold by CamerasDirect are covered by an Australian Warranty. This can be either the Manufacturers warranty or a CamerasDirect Warranty depending on the products origin. The warranty itself is a "Manufacturers faults, defects, parts and labour warranty". This means that any fault that is deemed to be due to manufacturing will be covered by the warranty for any parts and labor required to fix it. In some cases when the cost of repair outweighs that of a replacement, a suitable replacement product may be offered.
How Does It Work?
Simply, products still under the first year Camerasdirect warranty are sent back to Camerasdirect for processing under warranty. We ONLY use local authorised repairers and we manage the repair for you.
Note: Some products have a 2 year or even 3 year warranty, check product page for details.
Products with EXTRA product care cover can be processed through United Warranties system. They are FAST and very efficient.
Contact Us
Should you have a warranty claim, please contact our Warranty Department on 1300 727 056.
Please send us an email if we are not available on the phones. We will reply as quickly as possible to your enquiry.
Reliable
Our customers receive honest and truthful advice on warranties and products. We are all photographers and have been in business since 2003. In this time we have processed over 1,000 warranties here in Australia. Check out our testimonials or contact us for more information.
EXTRA Product CareCamerasDirect stock a great range of Product Care Warranties. They come highly recommended for customers who seek extra "peace of mind" and also those who want extra coverage. They offer:
- Replacement cover up to $250
- Product Care offers new or equivalent replacement products for faulty items that were originally purchased up to a value of $250.00
- Australia Wide Coverage
- Australia's largest On-Site Repair and Service network.
- We Come to You
- A courier comes to the place of your convenience, i.e: home or work, to pick up your faulty item and deliver it back to you upon completion of repair.
- No Repair Costs
- All parts, labour and freight costs covered. Unlimited claims/No excess fees.
- Online Tracking of Repairs
- Advanced claims and repair tracking with phone, online and SMS technology.
- Fair Wear and Tear
- Fair wear and tear is covered as a result of normal domestic usage within manufacturers recommendations.
- True No Lemon Guarantee
- If we have to repair your product three times, on your fourth repair we will replace it with a -like for like- product.
- Transferable
- Selling your gear? If you have a period left on your product care then you can transfer that period to the purchaser, adding value to your gear.