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Australian Warranty for your Camera Equipment | Cameras Direct since 2001

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Australian Warranty

Local Warranty, Service and Support

All products sold by CamerasDirect are covered by an Australian Warranty. In some cases Cameras Direct offers you the choice of an item that is imported by us or by another importer (often referred to as official) It is important for you to understand that no matter who is the ultimate warrantor is, that CamerasDirect is more than happy to manage a warranty claim for you. We having been acting under legislation introduced the Australian Government called Parallel Importation which was introduced to bring in competition and better pricing for Australian consumers. It has clearly worked.The warranty is by law the same. We have managed 1000's of warranty claims over more than a decade.

If you are unsure please read the 1000's of testimonials
and understand who we are by reading our About Us page.

All products sold by CamerasDirect are covered by an Australian Warranty. From 1st November 2014, ALL Canon & Nikon Bodies and Lenses come with a 24 month Warranty. Other brands and items unless otherwise stated - 12 months. This can be either the Manufacturers warranty or a CamerasDirect Warranty depending on the products origin. Please check the product title and description to be sure which applies. The warranty itself is a "Manufacturers faults, defects, parts and labour warranty". This means that any fault that is deemed to be due to manufacturing will be covered by the warranty for any parts and labor required to fix it. In some cases when the cost of repair outweighs that of a replacement, a suitable replacement product may be offered.

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How Does It Work?

Manufacturers Warranty

Many of our products are imported by the manufacturer or representatives of the manufacturer. In this case you can go directly to them for service or contact us for assistance. Note: Some products have a 2 year or even 3 year warranty, check product page for details

Cameras Direct Warranty

Contact our Warranty Manager on 1300 727056 for fast efficient service. Rest easy, We ONLY use local authorised repairers and we manage the repair for you.
Please note some items may have less than 12 month warranty, this will be stated in the product description. CamerasDirect branded products have a 6 month warranty, except for when the items have a price of less than $10, when it becomes a 3 month warranty.

Mack International Diamond Warranty

The Digital Still, Video or Lens equipment covered by this service contract is guaranteed to operate according to manufacturer's specifications for a period of 3 years from the date of purchase. Mack Camera & Video Service, Inc. shall repair, service or replace same to operate properly. This warranty will cover you for impact damage, unintentional abuse, mechanical malfunctions and normal or abnormal wear and tear. For further information click here and select a product

Consumer Guarantee

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For more information regarding Australian Law visit www.consumerlaw.gov.au

Contact Us

Should you have a warranty claim, please contact our Warranty Department on 1300 727 056.

Please send us an email if we are not available on the phones. We will reply as quickly as possible to your enquiry.

Reliable

Our customers receive honest and truthful advice on warranties and products. We are all photographers and have been in business since 2003. In this time we have processed over 1,000 warranties here in Australia. Check out our testimonials or contact us for more information.