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Australian Warranty

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Australian Warranty

Local Warranty, Service and Support

Cameras Direct offers you a wide range of photographic products that are sourced both in Australia and some we import and warranty ourselves (as we have for the past 17 years) in Australia. The following brands are sourced in Australia - Fujifilm, GoPro, Sigma, Tokina, DJI, Splash Drone, Zhiyun, Walkera, Sanyo, Gary Fong, Lume Cube, Metz, Lowepro, Vanguard, Tamrac, Velbon, Slik, Bowens, Elinchrom, Amaran, Rotolight, Pocket Wizard, Hoya, Kenko, Black Rapid, Ilford, Joby, Rode Microphones, Bushnell, Pentax, Datacolor. As a general rule we source the following brands ourselves, Canon, Nikon, Zeiss, Samyang, Olympus, Panasonic, Tamron and as we are deemed to be the manufacturer by Australian Consumer Law, we offer the manufacturers warranty just the same as say Canon or Nikon do. This practice has put us in good stead with our hundreds of thousands of customers since 2001.

If you are unsure please read the 1000's of testimonials

Understand who we are by reading our About Us page.

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How Does It Work?

Manufacturers Warranty

Many of our products are imported by the manufacturer or representatives of the manufacturer as listed above. In this case you can go directly to them for service or contact us for assistance. Note: Some products have a 2 year or even 3 year warranty, check product page for details

Cameras Direct Warranty

Contact our Warranty Manager on 07 56652000 for fast efficient service. Rest easy, We ONLY use local authorised repairers (often the manufacturer) and we manage the repair for you.
Please note some items may have less than 12 month warranty, this will be stated in the product description. CamerasDirect branded products have a 6 month warranty, except for when the items have a price of less than $10, when it becomes a 3 month warranty.

Mack International Diamond Warranty

The Digital Still, Video or Lens equipment covered by this service contract is guaranteed to operate according to manufacturer's specifications for a period of 3 years from the date of purchase. Mack Camera & Video Service, Inc. shall repair, service or replace same to operate properly. This warranty will cover you for impact damage, unintentional abuse, mechanical malfunctions and normal or abnormal wear and tear. For further information click here and select a product

Consumer Guarantee

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For more information regarding Australian Law visit www.consumerlaw.gov.au

Contact Us

Should you have a warranty claim, please contact our Warranty Department on 07-56652000.

Please send us an email if we are not available on the phones. We will reply as quickly as possible to your enquiry.

Reliable

Our customers receive honest and truthful advice on warranties and products. We are all photographers and have been in business since 2001. In this time we have processed thousands of warranty claims here in Australia. Check out our testimonials or contact us for more information.