Terms & Conditions
- read through these terms and conditions carefully before using this website.
- print a copy for future reference.
We reserve the right to change these terms and conditions at any time. Any such changes takes effect when posted on the website and it is your responsibility to read these terms and conditions on each occasion you use this website and your continued use of the website shall indicate your acceptance of the terms and conditions. When you use certain CamerasDirect.com.au services (including without limitation “Reviews” and “Questions” service) please read the additional information provided with regards to such services as this information will provide you with full details on how to use such services, please be aware we may not publish any review at our descretion, and we may correct spelling errors. Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password. Information that you provide on this website must be accurate and complete. All passwords details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your password details or become aware of any misuse then you must inform us immediately (see Contact Us for more information and full contact details). Some products may come with a photocopied manual.
Please see the Delivery Policy for information on how to delivery. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions. The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgment email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from CamerasDirect.com.au. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns and refunds). We do file details of your order for you to subsequently access directly on this website via the Your Account area. You may only use one discount at a time during the order process. For example, you are not able to use a $5 coupon and free shipping, you are able to have one or the other, alternatively, if we're running a % off discount, you won't be able to also use a coupon. Coupons cannot be used to buy or discount gift cards.
A Special Order is an order in which 4 or more of the same item has been ordered or as notified to you by the staff at the time of purchase. The significance of a Special Order is that it cannot be cancelled so long as we are able to obtain the goods within 10 business days of your full payment. Cancellations or refunds are at the discretion of management.
All Sony products not in stock at the time of purchase are deemed "Sony Special Orders". Sony products purchased by Cameras Direct on behalf of a customer may NOT be cancelled by the customer. Transit time to Cameras Direct must be factored in by the customer. Sony orders should be confirmed and discussed with Cameras Direct prior to ordering with the knowledge that Sony product CAN be difficult to source and are also a rare item in terms of sales. Your instruction by placing the order with us is therefore not cancellable once Cameras Direct has secured your item for you.
This website is only for delivery of products to customers in Australia. We cannot deliver outside of Australia. All goods must be signed for by an adult aged 18 years or over on delivery. Delivery charges and estimated timescales are specified in the Delivery Policy section and also when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. CamerasDirect.com.au shall be under no liability for any delay or failure to deliver the products within estimated timescales. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us. For multiple orders being sent to the same person at the same address, we reserve the right to combine orders into a smaller number of shipments.
We take payment from your credit card at the time we receive your order. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given when requested where you have already paid for the goods if the product is not in stock. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases, or by confirming details with the card holder. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. The price you pay is the price displayed on this website at the time we receive your order apart from the following two exceptions: a) While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Payment can be made by any method specified in Payment Methods. Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products. All prices are shown in AU$’s and include GST at the applicable current rates but exclude delivery charges, unless expressly stated otherwise (see Delivery Policy for further details). Our prices can change at any time.
Returns, Cancellations and Substitutions
In the unlikely event that you receive faulty or damaged goods, please refer to our refunds section. Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. Where applicable, you may cancel your order in accordance with your consumer rights. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. If you have used a gift card as part of your payment or wholly as payment, you will receive the gift card amount back as another gift card or store credit, should you return an item. Gift cards are not redeemable for cash under any circumstances.
All Clearance items are items that in the title of the product have the word "Clearance". Clearance items are firm sales. No returns. No Change of Mind. No exchanges. Please be 100% sure before ordering a Clearance Item that you have chosen correctly for you.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us. You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Liability and Indemnity
CamerasDirect.com.au will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. CamerasDirect.com.au will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and CamerasDirect.com.au accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site. Subject to the above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law. Subject to the above, CamerasDirect.com.au will not be liable for any:
- economic losses; or
- loss of goodwill or reputation; or
- special or indirect losses
- suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
The contract between us shall be governed by the laws of Australia and any dispute between us will be resolved exclusively in the courts of Australia. English is the only language offered for the conclusion of the contract. Our maximum liability arising out of or in connection with the products shall be limited to the replacement value of the product in question. In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition. To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly. These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and CamerasDirect.com.au relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and CamerasDirect.com.au for your use of this website.
DIsclaimer & Full Disclosure
The information provided on this website, in particular but not limited too, contained in any "Staff Comment" on the "Reviews" part of a product page (that are all noted with "Review by Staff comment" and discussions on our category pages, is intended for general informational purposes only. While we strive to ensure the accuracy and reliability of the content, errors or inaccuracies may occur. Our staff, who are enthusiastic photographers, do their best to provide accurate information. However, we cannot guarantee the completeness, relevance, or timeliness of the information presented. Any reliance you place on the information from this website is strictly at your own risk. We recommend verifying all details, seeking professional advice, and conducting independent research before making any decisions or taking action based on the information provided. We disclaim any liability for damages or losses that may arise from the use or reliance on the information contained on this website.
Credit Card Verification Process
At Cameras Direct, the safety and security of our customers is paramount to us. To maintain the highest level of trust and ensure that the customer is the authorized credit card holder or has been approved by the credit card holder, we may exercise our absolute discretion to perform a verification process. This may involve a temporary charge on the credit card used for the transaction, followed by an immediate refund of a small amount. This extra step allows us to authenticate the transaction and provide a secure environment for our customers' peace of mind.
The CamerasDirect.com.au website is operated by: CamerasDirect.com.au PTY Limited 21 / 237 Brisbane Road Biggera Waters QLD 4216